Privacy Policy – 388game
How We Handle Your Data

01Introduction

This Privacy Policy applies to all users of the 388game platform accessible at 388game.fun. It covers every part of the platform — sports betting on cricket, PSL, T20, football, and esports; casino and live casino games; slots; bingo; the VIP programme; and all account management functions.

By registering an account or using any part of 388game, you confirm that you have read and understood this Privacy Policy and you agree to the collection and use of your personal information as described here. This policy should be read alongside the Terms and Conditions.

We take a straightforward approach to data privacy: collect what is genuinely needed, use it only for the purposes it was collected for, keep it secure, and give you clear control over it. If anything in this policy is unclear, the support team is available to help explain.

02Data We Collect

The personal data 388game collects falls into the following categories:

Registration and account data

• Full name and date of birth
• Contact details including email address and phone number
• Username and encrypted account password
• Account preferences and communication settings

Identity verification data

• Government-issued ID details where verification is required
• Proof of address documentation where requested
• Selfie or biometric verification data processed by our identity verification provider, where applicable

Financial and payment data

• Payment method identifiers (JazzCash account reference, Easypaisa wallet reference, Raast ID, bank account details, or card details as applicable)
• Transaction history including PKR deposit amounts, withdrawal requests, and associated timestamps
• Bonus and VIP programme activity records

Platform usage data

• Game session records including game type, stake amounts in PKR, session duration, and outcomes
• Betting activity records across cricket, PSL, T20, football, esports, and other available markets
• Login history including timestamps, IP addresses, and device identifiers
• In-platform navigation behaviour and feature usage patterns

Device and technical data

• IP address and approximate geographic location derived from IP
• Device type, operating system, browser type and version
• Screen resolution and connection type
• Cookie and session identifiers (see Section 6)

Support and communications data

• Content of support enquiries submitted through the platform
• Records of communication between you and the 388game support team
• Feedback and survey responses where voluntarily provided

03How We Use Your Data

The personal data collected by 388game is used for the following purposes. Each purpose is matched to the type of data used and the reason it is necessary:

We do not use your personal data for automated profiling that produces legal effects without human review. Platform improvement analysis uses aggregated and anonymised data wherever possible rather than individual-level data.

04Legal Basis for Processing

388game processes personal data on the following legal bases:

• Contractual necessity: Processing required to operate your account, process PKR transactions, and deliver the services you signed up for. Without this processing, the platform cannot function for you.
• Legitimate interests: Processing for platform security, fraud prevention, responsible gaming monitoring, and improving the platform experience. These interests are balanced against your privacy rights and do not override them.
• Consent: Where you have opted into marketing communications, we process your contact details on the basis of your consent. You can withdraw consent at any time through account settings or by contacting support.
• Legal obligation: Where we are required to retain or process data to comply with applicable legal requirements, including identity verification and transaction record-keeping obligations.

05Data Sharing and Third Parties

388game does not sell personal data to third parties. We share data with external parties only where it is necessary to operate the platform or comply with applicable requirements, and only to the extent necessary for the specific purpose.

Categories of third parties with whom data may be shared include:

• Payment processors: JazzCash, Easypaisa, Raast, and card payment processors receive the transaction data required to process your PKR deposits and withdrawals. Each processor operates under its own privacy terms.
• Identity verification providers: Where account verification is required, your ID documents and verification data are shared with a third-party verification service solely for the purpose of confirming your identity and age.
• Game content providers: Aggregated, non-identifying session data may be shared with game content providers for platform performance and RTP auditing purposes.
• Technology infrastructure providers: Hosting, content delivery, and platform security providers process data on our behalf under strict data processing agreements that prohibit independent use of your data.
• Analytics providers: Anonymised and aggregated usage data may be processed by analytics tools to help us understand how the platform is used and where improvements are needed.

All third-party processors are required to handle your data securely and in accordance with applicable data protection requirements. They may not use your data for their own marketing or commercial purposes.

06Cookies and Tracking Technologies

388game uses cookies and similar tracking technologies to keep the platform functioning correctly, maintain your login session, and understand how the platform is used. Cookies are small text files stored on your device when you visit the platform.

The types of cookies used on 388game are as follows:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking platform functionality.
• Functional cookies: Remember your preferences such as language settings, odds format, and notification preferences so you do not need to reset them every session.
• Analytics cookies: Collect anonymised data about how pages are used — which sections are visited most, how long sessions last, and where users navigate from — to help us improve the platform experience. This data does not identify you personally.
• Performance cookies: Monitor platform load times, error rates, and technical performance so that issues can be identified and resolved quickly.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform. Analytics and functional cookies can be disabled without preventing basic platform access, though some preference features may not work as expected.

388game does not use third-party advertising cookies or share cookie data with advertisers.

07Data Retention

388game retains personal data only for as long as is necessary for the purposes it was collected or as required by applicable obligations. The general retention approach is as follows:

• Active account data: Retained for the duration of your account registration plus a standard period following account closure to allow for dispute resolution and to meet record-keeping requirements.
• Transaction records: PKR deposit and withdrawal records, including associated payment method identifiers, are retained for a minimum period following each transaction to support dispute resolution and financial record-keeping requirements.
• Identity verification data: Retained for the duration required to support the verification on record plus the applicable post-closure retention period.
• Support communications: Retained for a period sufficient to allow follow-up on unresolved matters and to maintain a record of previous contact for continuity of support.
• Anonymised analytics data: May be retained indefinitely as it cannot be used to identify any individual.

When data is no longer required and the applicable retention period has expired, it is securely deleted or irreversibly anonymised. You may request early deletion of your data subject to the conditions set out in Section 9.

08Data Security

388game applies technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and loss. These measures include:

• Encryption in transit: All data transmitted between your device and the 388game platform is encrypted using TLS (Transport Layer Security). The padlock in your browser address bar confirms this connection is active.
• Encryption at rest: Sensitive data including passwords (stored as one-way hashes) and payment identifiers is encrypted in storage.
• Access controls: Access to personal data within 388game's systems is restricted to staff and systems with a legitimate operational need. Access is logged and reviewed regularly.
• Account security features: Players are encouraged to use strong, unique passwords. Two-factor authentication options are available within account settings for additional protection.
• Fraud monitoring: Automated and manual monitoring systems are used to detect suspicious login attempts and unusual account activity, with alerts triggered for investigation.

While 388game takes security seriously and applies the above measures consistently, no platform can guarantee absolute security. If you believe your account has been accessed without your authorisation, contact the support team immediately so the account can be secured without delay.

09Your Data Rights

You have a number of rights in relation to the personal data 388game holds about you. These rights can be exercised by contacting the support team with your registered account username and a description of your request.

388game will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request. Where a request cannot be fulfilled in full — for example, because retention obligations require us to keep certain records — we will explain the reason clearly.

10Children's Privacy

388game is strictly an adult platform. The minimum age to register and use the platform is 18 years. We do not knowingly collect or process personal data belonging to anyone under the age of 18.

If 388game becomes aware that personal data has been collected from an individual under 18, that account will be closed immediately, all associated data will be deleted, and any funds on the account will be handled in accordance with the Terms and Conditions.

If you believe that a minor may have registered an account on 388game, please contact the support team immediately so the matter can be investigated and resolved without delay. For more information on our approach to player age and responsible gaming, visit the Responsible Gaming page.

11Changes to This Privacy Policy

388game may update this Privacy Policy from time to time to reflect changes in how we operate, the technologies we use, or applicable requirements. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

When material changes are made — changes that meaningfully affect how your personal data is collected, used, or shared — we will take reasonable steps to bring this to the attention of registered players, which may include an in-platform notification or email communication to your registered address.

Your continued use of the 388game platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised version. If you do not agree with changes to this policy, you may request account closure through the support team. The current version of this policy is always available at 388game.fun/privacy-policy.

12Contact Us

If you have any questions about this Privacy Policy, how your personal data is handled, or if you wish to exercise any of your data rights, please contact the 388game support team. The fastest way to reach us is through the in-platform support channel, available once you are logged in to your account.

You can also reach the team by email. Our support address is displayed in the footer of this page. Please include your registered account username in any data-related enquiry to help the team identify your account and respond accurately.

For data deletion requests or access requests, please confirm your identity in your message so we can process the request securely. 388game aims to acknowledge all privacy-related enquiries promptly and to provide a substantive response within a reasonable period.